Customer Service Representative/ ممثل خدمة عملاء

About the job Customer Service Representative / ممثل خدمة عملاء Key Responsibilities: Provide exceptional customer service to clients and customers via phone, email, and chat Answer customer inquiries and resolve complaints in a timely and professional manner Escalate complex issues to the appropriate team members for resolution Maintain accurate and detailed records of customer interactions and transactions Stay up-to-date on client products, services, and policies to effectively assist customers Handle high call volumes while maintaining quality and efficiency Qualifications: High school diploma or equivalent; college degree preferred Excellent communication skills, both written and verbal Proficient in the English language